Terms & Conditions inc FAQ’s

/Terms & Conditions inc FAQ’s

Authenticity:

How can I verify the authenticity of Robert Oxleys work?

All Robert Oxleys work are sent with a certificate of authenticity these are signed by the artist, all prints are limited edition and hand signed by Robert.

Viewing the Art:

Can I view Roberts artwork?

Roberts studio is not open to the public without prior notice.  Please contact Robert to arrange a suitable time to view works of art.

Payment options:

Direct bank transfers are available and I will email details of these to you when you place your order, I can hold your item in stock for two days until payment is received, after this items will automatically go back onto the website for sale.

Delivery timescales:

Once your order has been received I will contact you to advise when your item will be despatched items are usually sent within one to two weeks of order.  However, we are happy to discuss individual requirements.

Returns:

What do I need to do if my painting/print has been damaged in transit?

If the external packaging has obvious external damage please indicate this upon signing the courier for the parcel i.e. please write “Damaged” next to your signature.  Please then photograph the items including the packaging immediately upon receipt and contact us with these details.

Items to be returned due to courier damage must be wrapped in as much of the original packaging as possible, including the external cardboard and sealed.  Please contact us and advise immediately if this is not the case as our courier will not be able to collect without this.  Photos maybe required in order to arrange collection.

We will be able to advise you the best date and time for the collection.

What can I do if I have a problem using your website?

Please contact us by using the Contact us page and we will be able to offer you some assistance.

Please also feel free to send us any questions, feedback or comments as we always like to hear from you.